[Resolved]  Laxmi Enterprises — Delay in delivering Gas Cylinders (more than 30 days)

Address:

Khordha, Odisha

Dear Sir/ Madam, My name is ARUN KUMAR DAS, Customer ID : 16401, I have been residing in Bhubaneswar, Khurda district of Odisha, PIN: 751019. I have been booking gas cylinders through LAXMI ENTERPRISES, N-5/541, IRC VILLAGE NEAR INDRADHANU MARKET, KHURDA, PIN- 751015. Last few months, we are not getting gas cylinders even though after emptying our cylinders for long. The delivering date indicated in my login differs more than 15 days in actual. I am bringing a recent fact to your notice Ref No. Order Dt. Qty. Status Delivery Dt. 14650314 02-Dec-2013 1 D 14-Dec-2013 Booked a complain Number Date Description Action 40295179 [protected] THE CUSTOMER BOOKED THE GAS ON 02.12.13. BOOKING NO[protected]. THE CUSTOMER WHEN CHECKED THE BOOKING STATUS THROUGH IVRS, IT SAYS THAT CYLINDER ALREADY DELIVERED ON 14.12.13. BUT NO ONE TURNED UP AT THE CUSTOMER PLACE WITH THE CYLINDER TILL DATE. PL DO THE NEEDFUL Distributor has been advised to send mechanic immediately Last time also we had similar problem when we call several times, they delivered the cylinder after fifteen days. When we call the delivery person they do not have the manner to speak. For last 3 days we are depending upon the neighbors to serve us food, it’s quite embarrassing moments for us. We doubt that they are re rolling cylinders or selling cylinders in black market. I have a humble request to your good self to kindly verify the matter and take appropriate action so that we may not face such difficulties to obtain gas cylinders in future. Awaiting your positive response ASAP. With sincere regards, ARUN