LazyPay — Amount not refunded,extra penalty added

Mobile number:[protected]
Loan ID ;3179108

May month lazy pay due was not auto debited by lazy pay side, i am not noticed customer care executive call me on 14th may asking to pay amt with penalties, i said that i have sufficient balance in my bank account why its not auto debited, he said that i reduce penalty and he sending me link for pay 2884, i paid on same date

Date :14-may-2022 1.24PM
UPI reference id :[protected]

The above payment was not updated in app i asked why not updated he said that no worries sir its updated, but 16th may another executive call me and using abused words to pay, i informed already paid but he not accepted and he asked to pay again with penalty, so i paid again with penalties 16th may

Date :16-may-2022 9.40PM
UPI Reference id :[protected]

After paid updated in app, collection agents tell 1 amount will refunded in bank account but as still now i am not get any payment,

Now 1 june this month I carefully paid before due date

Date :1-jun-2022 11.50AM
UPI REFERENCE ID :[protected]

But now in app showing to pay penalty rs.590 i don’t know why, there is no customer care support how should I resolve my query

Plz resolve me last month paid 2 amt status and why I should pay this month penalty

Note :as now i am not get single rupee from lazypay

This is worst service and looting customer money, plz resolve me🙏🏻