| Address: | Jaipur, Rajasthan, 302015 |
I purchased letv 1 s handset thru flipkart on 22nd march 2016. Since 2 months the phone started malfunctioning like closing all the apps automatically and slow charging. I contacted and visited authorised service centre in jammu i. E. Maa saraswati computers on 29th aug 2016. They took the handset for repair against jobsheet no. Js[protected]. They were not able to refresh the software, so they send it to company for repair. After 1 month of repeated follow up for getting it back, they said that the phone is broken in transit from company to service centre and tried to hannd over the handset in totally damaged condition. I refused and demanded replacement but nothing has happened so far. They are saying that they have mailed company for the concern but there is no reply. Called up letv customer care no.[protected], the representative ms. Sanya said that you need to send mail on [protected]@le.com. I requested her to transfer the call to senior but she refused saying that all the seniors are in meeting. Such pathetic services can not be expected from huge company like le eco. I am being so humiliated and mentally harassed that i am not finding any other way than going to consumer forum. The invoice number for reference is #chn_puzhal_[protected].
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