| Address: | 600045 | | Website: | in.lemall.com/in |
I have bought a le 1s mobile via flipkart on 25/003 and unfortunately the display got broken due to my mistake. I approached the autorized service center veetee communications, taramani. They informed me that handset will be taken and a brand new set will be given for a payment of rs.4, 866/-. Hence i have erased all the data from my mobile and handed over to them on 23/05/16, they promised to get the new one within 10 days. But it was over a 40 days and numerous follow-up's, to my shock they gave me refurbished mobile and asked for rs.4, 866/-.
I did not accept it and raised a concern, they asked me to talk to customer care no. Which i did thrice and once got a call back also but they are saying the company policy is changed now and you must collect the refurbished one only.
It is absolutely ridiculous from the company, as they never said they will give me refurbished mobile only, if they had told me i would have got the new one, instead of paying 50% of mobile cost for a screen. Many mails to their customer care have got no response, only getting sms to collect my mobile from service center.
I would like take this matter legally and teach these chinese companies, how to treat customer. Was this information helpful? | 
1.Now its performance is getting little bit slow.
2.Speed Dial is not working
3.Before call ask sim dialog which not coming correctly.