LG Electronics / Sargam Electronics — Complaint against lg service center & sargam electronics lajpat nagar

Address:

New Delhi, Delhi, 110065

Dear consumer help line team,

This is the complement against lg service center & surgam electronics lajpat nagar.
I have purchased split ac on 19-apr-16, which was installed by a dealer in late evening on the same day, the installation supposed to be done by lg but it was done by some vendor instead of lg service center.
From the same night we observed that the a/c was not cooling & than we launched a complaint to lg on 21-04-16, with complaint no-rna[protected] at 9-27am.
Than a person came from cooling expert-lg service centre, who checked & found that the gas is not available in the ac. & he denied to work on the said complaint of gas issue as it has to be done by only dealer who had installed this split ac.

After that we have communicated with surgam electronics to rectify this cooling issue, who was not responding properly & the day had passed of 21-04-16, no one from their end to come & resolve this issue.

Moreover, they had shown us 5 star split ac & sent us 3star ac, which was not even shown or expectable.
We would like to know what is the use of buying a company product, if company people are denying or passing a ball.

We request you to take an action on this & arrange a proper new machine for us with 5star, which they had shown us.