Liminos Technology At Mark's Road Kc Das Building — Faulty Semi Automatic Washing Machine did not got any cashback from LG Company

We have bought LG semi automatic washing machine in October 2019 and the machine is still under warranty. But to start with the experience is horrifying as we are totally fed up with this since the very beginning. Initially there was lot of noise issue in the wash tub and it was there from very beginning and continued for almost 1 year and solved to certain extent after so many technical engineer visited our house and wasted so much of our time. Parallelly there was issue of dirt coming in the the wash tub every now and then and for this we have been raising the requests since last July 2020 till now but no engineer has been able to solve it permanently. I guess till now more than 20 technical engineers must have visited our home for solving the issue of dirt in washing tub but they solve it temporarily and it comes back again after every 15 days. We also use LG washing cleaning powder for almost 100 times but no permanent help on this. Even we have raised current request for which engineer called me few days back but i guess their whole team in Patna has come to the fact that they cannot resolve this as even they tried taking this machine to the workshop but no luck. Current request number is- RNP############

Is this the way LG going to win customers in long run. This kind of bad product definitely forces me to bring up in the social media platforms so that everyone is aware of the same. Can someone from the LG team can tell me if this machine can be replaced or LG just made us a fool by selling a faulty product.

I tried escalating this to LG's CEO complaint forum but was not able to submit the request as it gave the error- 'Invalid Query' so i assume some software person has blocked the application submission button so that it does not reaches the CEO platform.