@MarutiIndia 3 month old car in workshop for now 4 months, could have built a whole new car by now? #poorservice - complaint ID[protected]
I am following up for over 3 months .. a car that is 3 months old has spend nearly 4 months in a Maruti service center waiting repairs and today it was confirmed that they need parts for the air bag. I could see this coming a mile away, i flagged, followed up, requested MARUTI teams hep and nothing is forth coming and the pattern this has taken shows my dad will be lucky to get the car in Dec. I am now worried about the repair quality, the overall cars integrity, the service capability and clearly - what would your reaction be to this after sales service.
One component is repaired and then a flaw is detected elsewhere, or created? I suspect poor workmanship too now. The customer care center too is a joke now - no escalation, no head to speak to, they promise a call back but cannot commit when that might take place and i get a cryptic mail later saying unable to reach me. How convenient.
Let me share some critical feedback ..
1. Its been over 3 months in the work shop, If you have any SLA, this will surely be in deep red. Customer Satisfaction, your turn around time, communication on this has been nil.
2. The 'Service' commitment of Maruti in my perspective is abysmally low.
3. The center where the repairs are taking place - is not capable, not equipped, and not professional. If they cant do the job, move the car elsewhere to another centre that can close this.
4. 3 months without a vehicle because Maruti is inefficient and unresponsive needs addressing, a spare car should have been given, a compensation has to be provided for loss of service and personal cost on travel, communication, etc. .
5. Every time a piece of work is done a new one is discovered, if we have cycle continuing the car will not reach us for another 3 months or even 6, what is a customers course of action then, follow up, and follow up..
6. A decision has to be made if replacing the car is the best option, this may be the right way to go as the confidence in the work done is now very very low and I can see this continuing till I get rid of the car. Why cant the car be replaced?
7. The car is used by my aged parents, at their age you are denying them a vehicle to move about in comfortably - this is making the investment in Maruti look very foolish.
8. One critical item thats not even started work on is the 'Air bag' - how long does that take? Isn't there a quality and safety standard for that work to be done satisfactorily.
I am lost on this case and awaiting Maruti's response.
I am expecting Maruti management to look in to this again, and provide a fast and decisive response that will assure, satisfy and rebuild confidence in #MarutiIndia. Was this information helpful? | 
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