Link Utsav — Refund not made

I made payment for colour coded sticker on 21/12/2022 and the transaction ID was communicated to me by sms, amount deducted but company says it was failed transaction. I have still not received refund. Complaints to their customer care elicit routine reply that money will be refunded within 7 working days. Here is my order.

Booking Order ID is STHR200A99C5-E1A5
Vehicle Reg. No. HRO3Q4092