Lloyd — Ac not working no cooling

Unethical service of lloyd
sir, it is stated that i am a customer of your company. I have purchased three lloyd ac’s on 20.06.2023. After several calls, complaints the ac’s got installed on 26.06.2023 i.E. On 7th day of purchase.
Secondly, one of the ac’s one ton non-inverter ac stopped working on 04.07.2023. Lodged the complaint of that on 05.07.2023 viz reference number [protected] . The service shop or company with whom you have collaborated is guru nanak refrigeration, batala 143505 pincode . The technician visited for the sort of showing that they have visited, came and said ac gas is to be filled in the unit, will be done tomorrow.
Again, one day after on 07.07.2023, your technician came and said same thing. No resolution provided for the ac. No one filled the gas. Instead, they cancelled the complaint from their end without asking and consulting us by writing the reason on your portal that we donot have the bill, and the funny part is it’s the same bill on which they did the free installation 10 days ago.
So, it has been a trauma dealing with the lloyd and their service counterparts.
Now, we have again raised the complaint (ref no. [protected]) on 11 july 2023 evening on your app and made follow up calls on your customer care number [protected]. All they have to say is wait 24 to 48 hours, it will take time.
It has crossed 48 hours and no resolution. Their wordings are
“the complaint has been escalated to concerned executive” please wait
“the complaint has been put on high priority” please wait
“the complaint has been forwarded to senior service managers” please wait
“the reminder of complaint has been given.” please wait
and so on.
No one comes and hears. No resolution provided by your side. Its been hot in the area and ac has stopped working since 10 days. Today is 14 july 2023 and ac stopped working on 4th july 2023. We have suffered severe mental agony and trauma due to this. This email is also going to be the proof for any legal action taken in future by us.