Lloyd — *horrible support* liars making false commitments don't buy lloyd product else you will suffer a lot

Address:

Ganga Road, Mahnar, Vaishali Bihar

I had bought an lloyed (Havells brand product) split ac 1.5 ton on 22-may-2020 but they gave me defective ac. I paid additional 1200 inr for installation. But after installation ac didn't start working. I filed a service request by calling their customer care and they assured my my problem will be resolved within 48 hrs. My service request no is[protected]. After numerous calls to customer care they didn't sent any technician to fix my issue then i contacted dealer and my dealer contacted to upper department and after that one techinican came to my house and after checking everything he told me that pcb of my brand new ac is not working and need to replace it. I asked them did you carry pcb with you then he told me no. What a bad support they are not carrying necessary parts when they are visiting to provide services. Now its 29 may 2020 i called to customer care and they again gave me same reply "we will resolve it immediately". # experiences. They are just a scammer on the name of brand. After taking money they are not providing services. Even their customer support is also fraud and lairs to customers and doing false promises. I contacted dealer again and he called the upper department and they told me they already sent technician again but till now i didn't received any call from that technician. I asked him that give me the number of technician and they simply denied it. It clearly means they didn't send any technician. Fraud and lairs. Now i am moving to consumer court as they created a lot of mental, economical and physical problem for me so now havells team just wait and watch.

Stay away from havells product as they are cheaters and you will not get proper support from them. They are just scammers.

I am pissed off now. Just want to return or replace the ac. I don't want to use their ac anymore.