Lodha Group — Refund on Booking Amount (swiped with incorrect Amount)

Website:

NA

I went to inquire about a property at lodha palava. As I was unsure about my finance, I insisted that I will wait for few days before i book. However, they asked to atleast book a flat with minimum booking amount of Rs 5000 so I get the prevailing rate which was going to be hiked next day. If i decide not to move forward, I can cancel the booking and get back the refund. I used by credit card to pay the amount but they instead swiped it for 45000 instead of the agreed Rs 5000 which they also confirmed that it was their mistake and will be refunded if cancelled. I Called within 2 days and requested to cancel the booking and refund the money. The transaction was made on 23 Aug 2015 and till date I still have n't got the money. Initially upon cancellation they said the refund needs to be approved by upper management and would take 20 days. Its been 40 days and yet the amount is not given back. I am following up almost daily but they say it has been sent to upper management for approval and still waiting for a response from them. The excuses they give is there is change in management and will take more time. Can you please look into it since I had to pay the CC bill by borrowing through a friend which is still a liability for me. When asked to provide contact information of senior management or proof that its been pending for approval, they say that it cannot be shared since it is internal to company and cannot be shared. Receipt no: