Loop Mobile — complaint for misbehaviour & false information from customer service-([protected])

Address:

Mumbai City, Maharashtra

Dear Loop Team, I am with loo mobile since years now.There was a blind trust with the company and also faith in the company's work which made me careless towards your services.since 4th july 2014, y views have changed drastically towards company and also towards customer care executives. The mail purpose wiriting today is just that i need to raise a feedback for betterment & also for the trust that was broke by the customer care executive.Let me just ellaborate the scenario for the company. On 4th july at 8.04 am i called the customer care for activating the net for mobile no.[protected], where officer wh said she activated for 57rs which will be recharged from the a/c and will get activated within 4hours.As i told that i have a blind trust towards company and its services, i didnt check wheater the mobile no. is recharged or no. Later on 6th july 2014, I Spoke to the custmer care officer for the net problem which was not working due to low balance, as the officer i spoke on 4th july 2014, didnt recharge hence my 90rs balance was just deducted. which is personally is upset with such kind of service from such a company where i had a blind trust. Later I spoke to various officers SULTANA, ASAD, IZHAR, MEETH ETC. Some responded gud, some were really bad, .As they have no bettter future in the customer service line.I m highy disappointed from these services.One of your senior officer suniana singh was suppose to call me on 6th july 2014 at 5pm, still it is not 5pm for her & let me remind you we are on 19th july 2014.I m badly upset from the service what loop mobile has given to me, It might be a ignorance or company doesnt care if one customer deactivates the loop service provider.But Mr Naresh Reddy whom i spoke rudely on 19th july 2014, Made sure what i needed and gave the resolution.i want to give company a advice.Kindly appoint Officers like Mr Naresh Reddy.Rather Keeping Some officers who are only for the rudeness. Regards, Swati Naidu([protected])