[Resolved]  Loop Mobile — Convert of postpaid to prepaid

Address:

Mumbai City, Maharashtra

For The last four month we are requesting for converting the postpaid connection to prepaid at your Goregaon West Branch at the time of paying the bill amount and every time they lodge a request within your systems with ulternate no for verification and comment that we will receive a verification call on the alternate no.within 3 days but till date we have not received any verification from your side. Last month again we had visited your Goregoan West Branch and meet Mr.Attaullah - Branch Manager, He himself saw in the system and informed that a verification call was made in the alternate no which Is incorrect since no call was received. He again logde a request and gave us the request no in A piece of paper and assured the we will get a verification call within three days again it was a false commitment but I received a massage in the mobile that apayment of Rs.541/- is due.I again visited your branch on 04.04.14 and meet A person (gent) as Mr. Attaullah was on leave, he told me to fill a form and get the documents so that he will generate online request for convertion and forward the document to the customer care person who is doing verification call also commited that once the convertion of Postpaid to Prepaid is done then only pay the bill which we agreed. Today i went to submit filled form with document but the person was not available but a lady named Archana took the form and asked me to pay the bill Amount without which see cannot accept the form.It is a disguesting service we have been getting from loop Mobile. We will pay all the dues only after getting the Postpaid connection converted in Prepaid till than we will not pay any amount. If the matter is not soughtout in 15 days i will write and formal complaint to the Telecom Regulatory Authorities of India. Also at the time of converting the prepaid to postpaid connection we were not intimated about the billing amount limitation but after the postpaid converted when the amount crossed Rs.1500/- the network was getting disconnected and after visiting the branch only I could know that it is due to cross of limitation.