Loop Mobile — Deactivation of Internet pack before its renewal date

Address:

Mumbai City, Maharashtra

Hi, Yesterday I had recharged my Loop mobile number with INR 100. Some time later, I got a message from Loop that my Internet pack was due for renewal after 3 days. However, in the evening, I got multiple messages from Loop saying that my balance was low. When I checked, my Internet pack had expired. I would like you to please look into the matter since I have lost my entire balance of INR 100 in a single day.