[Resolved]  Loop Mobile — GPRS Charges levied which I don't use

Address:

Mumbai City, Maharashtra

Dear Colleague, I was using loop mobile number ([protected]) since for long time and thought to take 2 new postpaid number ([protected], [protected]) for incoming calls as I was having a requirement. So I take 2 new postpaid number of Rs 49/- package each just for incoming and for the intension of having free calls to my old number also which was there in the Rs 49/- package. Within 10 days I recieved a message from Loop Mobile that you have exceed more than 75% quota. I visit the gallery and inform them about this that how can my usage exceeds 75% withing 10 days when these numbers are only for incoming purpose and I am using old nokia phones where no way I can use internet. So they say sorry for what happens as this is GPRS charges and they confirmed that we will rectify this. I have shown them the mobile also in which you can't use any GPRS or internet service as it is a very basic phone. Now again after 1 week, I recieved a message from Loop Mobile on both my number ([protected], [protected]) that you have exceed your quota and pay Rs 1200/- and something Rs 1000/-immediatey. I again visit the gallery and question them that how this can happen when I cant use any type of GPRS and Internet connection and there was 0 call on these numbers. SO who is utilizing these services. Again they assured me that we will cleared everything and we have send this issue to their seniors madam which is on holidays in Singapore and will be back after Diwali. Now since then after regularly visiting the gallery and having talks with so many of Loop Mobile executives, no response is there. And now they are saying that you have to pay 3800/- for these 2 Loop Mobile numbers. Now they are calling again and again for the payment, and harassing me that if your purpose was just of incoming calls, then why have you take postpaid connection, you have to take prepaid connection. I explain them that since in postpaid package, these 2 new numbers will be free to call to my old number that's why I have taken postpaid connection and it will be easy for me to pay monthly Rs 49/-. But they are now calling me and asking for the money. One time they said that paid half the amount and we will settle it. Now I dont know how you will help out in this, since this is the first time I am trying to use your service. Just think from my side, that in the package of Rs 49/-, how can I use Rs 3800/- in it. Whereas in my old number which I was using since long time, I have never use Internet or any GPRS activity. And there is no call charges on these 2 postpaid numbers as there was no usage of it. Kindly look into it. Thanks ALTAF QURESHI +91 [protected]