Loop Mobile — unnecessary deduction of balance.

My phone is [protected].from the past 15 days 1 rupee is getting deducted from my balance.when i call ed the customer care they said ur animation is activated, which i didnt but still i told them to deactivate it .but stil one rupee is getting deducted from my account..again whn i called them i got to know a new service is activated on my phone...i told them i m not activating any services thn how does it. Gets activated...????they replied that ma'am whenever u press any button on ur phone service gets activated...how is this possible??? i even asked them that when i am telling u all to deactivate, thn y r u not doing it?????i was shocked to see that my call cancelled in between...as thy had no answer!!! I have all the msg of the service centres including doc no., service which were activated are wallpaper, ANIMATION, value added services, health tips, games, videos...etc... i have not activated any of this service...i would kindly request you to deactivate all the service as early as possible ... ...an amount of Rs 10 is deducted from my account till today...i would want a refund of this Rs..a i haven't activated any services..kindly do the needfull.my email id - narwani.[protected]@live.com u can contact me on this.that thank you