Lucknow Passport — Delay

Address:

Lucknow, Uttar Pradesh

My mum had applied for passport so that she can visit Australia during my pregnancy. She applied twice at Lucknow passport and paid fees twice however no action has been taken so far. There is no online status available for her application. Could you please tell what can be done in this regard?

Her File number is LKOIC[protected]

Narendra Modi