Luminous Power Technologies — fault not rectified

Address:

C-56, Mayapuri Industrial Area Phase-II, Mayapuri, New Delhi -110064, New Delhi, Delhi, 700042

We purchased a Luminous Lumaire Underlight Wine Red 3 Blade
Ceiling Fan on 11 April 2019. Recently we noticed that it is giving unbearable noise and we lodged a complaint on 7 August 2019 through the Customer Care of Luminous India through their help line no.[protected] and our complaint number was registered as [protected] . A person visited and found a fault and assured that it would be replaced with a new one. However, no action has been taken till date in spite of several reminder calls to their customer care number, the fain was disconnected and lying. Whenever we called we are told that they are accelerating the issue but no action is taken. I found that luminous customer care is worst. Please help us to rectify this remote controlled fan at the earliest.