Luminous Power Technologies — UPS got burnt twice within a month, Very Worst in after sales service

Address:

Hassan, Karnataka

I am Kantharaju from Channarayapatna of Hassan District. I got installed 150 Ah Luminous battery and 1050 VA Ecovolt UPS on 30.05.2015, but unfortunately UPS got burnt with in 15 days of installation. I called customer service on 12.06.2015 and registered a complaint but even after a week no one has attended the complaint. On continuous followup they gave me service center number and then got it repaired on 19.06.2015. Whether they had repaired it or not I don't know within 24 Hours again UPS got burnt, so again i did complaint on 20.06.2015 but till today no one has turned to attend the complaint. Whenever i call the customer service center, they simply say that your complaint is still open and will be attended by today or latest by tomorrow. but no one will attend even after a week. I felt very sad on Luminous as within a month of installation it got burnt twice and not functioning properly. This time again i called local service centre, they assured that their service representative will attend to it but he didn't. I called again the service representative to share the issue but he never answer to the calls. My humble request to the Luminous team is that if you are not able to provide after sales service properly and if your products are so poor in quality that it will not function even for one month of installation. Please stop doing such kind of business and save us from this kind situation. Finally please let us know if you are able to rectify the issue immediately or return our money with interest and my 2 days loss in stock market (I am a stock market trader and i lost almost Rs. 20, 000/-) due to UPS malfunction as there was no main supply from Electricity Board. As i will look for other reputed market leader in the industry to take Home UPS service.