Madurai Kamaraj University — For losing marklist of the 1st year and not giving back alternative marksheet and certificate

Address:

Madhurai Kamaraj University, Palkalai Nagar, Madurai - 625021, Tamil Nadu, India

My wife completed Degree in BA-English in 2019. One of her answer paper got lost from the University side and till now there is no further alternatives they have taken for it. She had already completed her course successfully. She currently needed a Provision certificate for the Background Verification in a new company and because of these issues she have no Provision certificate, no Consolidation Mark sheet, no Pass Certificate and can't join the company. Since she haven't submitted her Provisional Certificate to the new employer, she is not getting the job. Lot of students are facing similar types of issues from the university side and because of the these problems from the university, these students are loosing their future waiting for the mark list/Pass certificate etc.
Kindly, consider the unfortunate situation from the university and do the needful at the earliest.
Thank you.