Madurai — My passport printed but not dispatched what reason

Address:

Tirunelveli, Tamil Nadu

NAME: AJMAL AHAMED. A BOD. 03/04/1996 SUBMISSION DATE: 29/07/2015 FILE NUMBER :MD[protected] CONTACT NUMBER :[protected] My passport sms status. Your passport has been printed and you would receive an sms / email once the passport is dispatched. But not dispatched message come to for me