| Address: | Mumbai City, Maharashtra, 400016 | | Website: | www.magicholidays.info |
I am an international customer and paid almost 70% of EMI. Very bad customer care and hotel reservation service. I requested for a holiday via their email. Even repeated Email, they never replied. Finally few weeks later, I call them (very bad service via phone also..no clear answer. call transfer and waiting to get a persons took hours and loose lot of money as international calll charge). Finally I managed to get a reservation lady and I complained all. I asked about my booking ..then she said no hotel available on that date and reservation not possible. My question is if no reservation available, why they never inform me via mail earlier and waited until I call them. It is my first reservation attempt. As they never even inform me about it, I had to book some hotel with extra high charge. If at least they inform me earlier, I would book it a cheaper rate.
Actually they have 3 hotels under RCI on that vacation area. Then why they say no reservation available. When I call and check the hotels myself, reservation is already available. Then they tell lies also. PLS DON'T JOIN THIS COMPANY AS A MEMBER AND LOOSE YOUR HARD EARNED MONEY. Now I am planning to get refund of membership fee if not refund, I will file a legal case against them. Was this information helpful? | 
Team Magic Holidays.