[Resolved]  Magic Holidays: Panoramic Group — Magic holidays false commitment and non sensitive customer care staff: cancellation of membership (Fm/ cdg/ 0158) and refund of down payment.

Address: 160030
Website: WWW.MAGICHOLIDAYS.INFO

Magic holidays — false commitment and non sensitive customer care staff: cancellation of membership (Fm/ cdg/ 0158) and refund of down payment.

Dear sir

In continuation our previous emails dated 03/06/2017, 07/06/2017, 22/06/2017 and dated 24/06/2017 sent to magic holidays for cancellation of membership (Fm/ cdg/ 0158) and refund of down payment.

I have got a phone call from one of magic holidays executive (Radhika -[protected]) on 10th may 2017. She invited me along with my wife at ultimate hyundai show room, industrial area, phase-1, chandigarh to collect a free holiday voucher for two night and three days. She told me that we have to attend a 30-45 minutes presentation. We reached there in time at about 6.00 p. M. Mr. Sonam ([protected]) and mr. Sandeep ([protected]) attended us and they gave us presentation regarding magic holidays. We spent there more than two hours.
They convinced us, by giving several attracting offers and false commitment, for membership of magic holidays. They also assure that we can cancel our membership and take refund if we are not satisfied with the membership even after paying initial money and even after first trip. We were in hurry as already more than two hours spent. Mr sonam take down payment rs.19, 350/- immediately by swiping card and got signed of my wife on some printed papers in hurry. They even did not give free holidays voucher which they promise before invitation. The spa free coupon worth rs.3200 was given expiree dated, i. E. Valid till 30th april 2017.
There are much difference between the commitments/information given by the sales representatives on 10th may and commitments/information given in the welcome kit. I have also explain to the executive of your company who contacted me from mumbai land line number[protected] on dated[protected] at about 11-55 am. Such as :-
1) tenure of the membership told 5 to 25 years. It means if a member can use 100 night in 5 years and he is entitle to use 20 night in one year where as as per welcome kit maximum 14 nights holidays can be used in one year.
2) annual subscription charges (Asc) told domestic rs.1150 per night and international/ aboard asc @ rs. 1700 or rs. 1750 per night where as in welcome kit international asc is rs. 1950 per night.
3) gifting charges @ rs. 1000 per room not told.
4) as per welcome kit the offer is valid for india and asia properties of rci and for europe, middle east, america canada, latin america and africa properties, member will have to pay rs. 10, 000 plus taxes. Where as in presentation we were not told these extra charges. And many more...
5) we have also enclosed some of the rough papers used in presentation for ready reference as proof.
6) we had not availed any free services or trips of any single paisa from magic holidays till date.
We requested the magic holidays that we are not satisfied with their commitments and not interested in membership. Kindly cancel our membership and refund the amount already deposited as down payment at the earliest possible. But we are sorry that their is no response from their side till date.

Kusum jain w/o sh. Harish c jain, hcs rtd. Former addl. Collector cum sub divisional magistrate, email: harish. [protected]@gmail.com address: arth prakash bhawan, secor 29-d, chandigarh-160030.
(Mobile; [protected])
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Jul 4, 2017
Complaint marked as Resolved 
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Complaint not resolved till now
Magic Holidays Customer Care's response, Jul 6, 2017
Dear Mr. Harish Jain,

Greetings from Magic Holidays!

This is to inform that one of our executives is already in touch with, in order to resolve the issue.

Regards,
Customer Relations
Magic Holidays!
Harish C Jain's [Complaint's author] reply, Jul 20, 2017
Complaint not resolved till now

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    Magic Holidays: Panoramic Group
    Chandigarh, Punjabchandigarh
    India
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