[Resolved]  Magic Holidays — Refund not received

Address:Chandigarh, Chandigarh, 134112
Website:www.magicholidays.info

Hi, I have got a call from one of Magic Holiday executive( Radhika-[protected], Mr. Atul ) on 16th Feb. 2017 regarding a holiday gift voucher. She told me that i hv to attend a 30-45 min. presentation & if you reach on time you will also get 2 movie tickets. We reached on time ( 17th Feb @7:30 PM) & attended the presentation given by Ms. Monika Negi ([protected]), Mr. sandee & Mr. Bhanu . Based on the discussion (like there are no sessions only RED session is there in June & Dec only, tie- up with Marriot, Sheraton J.P group etc., we hv only 3, 4& 5 star properties, all the false promises) we finally agreed to take 100 night white season membership @ 177429/- & since i was not caring enough money & its already 9.30 P.M, it has been agreed that at the movement I shall pay Rs. 2000/-of the first 10% installment money & rest will be paid on Monday (20.02.2017), also the movie tickets will be sent on your phone on 18.02.17). I paid Rs. 2000/- & took a receipt of the same & we walked down happily. On 18.02.17 when I enquired about the movie tickets, Monika replied that there is no one in the office today & will provide the same on Monday (20.02.17) during the collection of pending amount. On the same when the first step went wrong, I decided to check the credibility of the promises /claims made by your Team, I started enquired about the Magic Holidays over net & found that almost all promises made & things told to me are wrong & I got cheated . I landed your Sector 32, Chandigarh office on 20/02/2017 & met Ms. Monika, Mr. Sandeep & Mr. Bhanu. When discussed all about I requested them to refund my Money + Movie tickets + 2 nights holidays voucher. They said will clear the same tomorrow just give us a written request. Which I gave on the spot. From that day onwards I m following them over phone & watsup but every time a new story they are telling me & till date I have not received my Rs. 2000/- & movie tickets only the holiday voucher with all the terms & conditions which was not told to me earlier ( which is of no use) sent on my mail .
Request you to kindly look into the same & arrange to refund the money & movie tickets. Also an action should be taken on all the concerned persons.
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May 3, 2017
Complaint marked as Resolved 
Magic Holidays customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2017
Magic Holidays Customer Care's response
Greetings from Magic Holidays!

One of our advisor has already addressed your concern and informed you about the refund policy.

Regards,
Magic Holidays
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    Magic Holidays Phone
    +91 22 2524 8735 [Navi Mumbai]
    +91 44 4015 1500 [Chennai]
    +91 22 6617 1900 [Corp Office]
    Magic Holidays Address
    Khatau House, Basement, Mogul Lane, Mahim (West), Mumbai, Maharashtra, India - 400016
    View all Magic Holidays contact information