[Resolved]  Magic Holidays — Timeshare

Address:	Mumbai City, Maharashtra, 400705
Website:	www.magicholidays.info

I had bought magic holiday membership number fm/mum/0218 for holiday package for 10 years. I bought the membership around august 15th 2016. I was given wrong commitment and product features in writing by the sale person while selling the membership. On becoming the member i realised the product features told to me were false. I immediately informed the customer care of magic holiday to cancel my membership and refund my amount. To my surprise they asked me to follow up with the salesperson to get my refund. The sales person would speak rudely and stopped taking my call.
Even after having written confirmation from the sales person on the product features and benefits, magic holidays is not ready to provide the committed benefits nor have they taken any action on the sales person for mis leading the customer and nor have they refunded me my money.
Finally after a lot of follow ups the customer care agreed to cancel my membership and refund the amount, but it has been around 4 months now but the amount has not been received. I have followed up with them but they have stopped responding to my email.
I have made the payment of rs 57323/- (First emi - rs 4450.75 + interest on emi - rs 614.34 + lumpsum amount paid to close the emi - rs 52258.25)