| Website: | www.magicbricks.com |
I am Dhandabani and I am in search of a new house. I paid Rs. 1189 (in my mothers name - M Parameswari) towards Magic Bricks Prime membership and had requested for around 3 to four contacts and after that the app was telling me that "Oops Your Contact Limit Is Over". So I sent a mail to "[protected]@magicbricks.com" and I received a response that, I have already contacted 35 owners; Wherein I have mentioned clearly in the mail, with a screenshot that, I did not request for any contact numbers and I was just browsing through the pictures of the houses that Magic Bricks app was suggesting me and many were in areas that are very far which i do not prefer. And when i want to get the contact number of a house which i think would suit me, I am not able to as the app says, my contact limit is over.
So I again sent a reply mail, looping in "bharath.[protected]@timesgroup.com and sampath.[protected]@magicbricks.com" who are the Zonal Managers of Magic Bricks.
Then I received a mail that, they will get back to me shortly. And today on Monday (19 Sep 22) i received a call from Magic Bricks but the call got disconnected in just two rings. I wrote a mail for that as well as I had received calls like this before, which would just be one ring or max 2. It would look like they do not want me to pick up the call, rather they just wanted to update their records that the customer is not reachable. Then I called the call center number toady around 10:54 AM and spoke to Mr. Rishab, who again said the same thing and after explaining much, he asked me to send a screen recording and when I was doing that, I received a call from an executive in Magic Bricks and I Explained everything to her and she says after receiving the Prime Membership even if we see the suggested pictures, it is countable. "I wondered why is that so, when I was able to see the basic details of the properties with pictures even before obtaining a Prime Membership", asked her the same and she said it is as per rules but those rules were never communicated with me, nor did I sign any authorization for the same. "It is totally a scam. You give me pictures to see and make me think, that the properties might interest me and after I pay, you charge me even for seeing pictures, which were free before (only few properties were completely restricted - MB Prime properties, others I can see in the app).
So please help in getting my rights back or a refund for the suffering and agony i have been facing for the past two days Was this information helpful? | 
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