Maheshwaram Travels — Ticket booked but the bus didn't reached the boarding point

Address:	New Delhi, Delhi, 110001
Website:	www.maheshwaramtravels.com

This is to bring to your knowledge that i've booked a bus ticket from allahabad to delhi on the 19th of september through in. via.com. i've booked with maheshwaram travels for banaras-delhi volvo sleeper/seat and the chose the designated boarding point at allahabad i. e. indian press chaoraha. the departure time for the same was 10:00pm. after making the payment i've received a confirmation message on my phone number that my tickets are booked and a seat has been allotted to me.

I've reached exactly at the boarding 30mins before the time for departure i. e 9:30pm. i must bring it to your knowledge that i am well acquainted with the area and stood right at the boarding 30mins before the scheduled time of departure of the bus. the pick up time given at my ticket was 10:00pm so i reached the place at 9:30pm. on reaching the boarding point i made a call to the travel agent on +91 [protected]. the person on the phone said that the bus has already left. it was only 9:35pm then but the agent told me that bus has already left from allahabad. i repeatedly called him again to confirm how's that possible because i was standing right there at the boarding point but he argued with same answer. even if they bus reached the boarding point before time and left half an hour early of the departure time, they should have at least intimated with me on my cell phone but no one did. i left the place at 10:45pm in disgust.

I severely grieve by the service provided by maheshwaram travels because the bus didn't actually reach the boarding point at allahabad. i really had a bad experience as i was made to wait almost in the middle of night. i had no place to go by the night and my reaching delhi was very important the next day.

I've paid a grand total of rs.1432. i didn't go a single penny refunded. i wish to get the refund for the same. i did not cancel the ticket at any point of time. the complete details of ticket has been laid down below.
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Service by : maheshwaram travels issue
Date : mon, 19 sep 2016
Service id. : banaras-delhi volvo sleeper/seat
Coach name : maheshwaram travels
From : allahabad to : delhi
Date of journey : mon, 19 sep 2016
Seat nos. : 5 (seat)
Supplier pnr : ts-via33877468wwf
Ticket no : 12444
Via booking reference : fmn1v6ikwnt
Coach type : 2+2, volvo with washroom, ac, non-video
Passenger : mr. alok john
Email: aman. [protected]@gmail.com. [protected]@hotmail.com
Operator fare : rs.1, 396.00
Insurance amount : rs. 10
Payment fee : rs.26
Grand total : rs. 1, 432.00