Mahindra First Choice [MFCWL] — fraudulent and pathetic

Address:

Darjeeling, West Bengal, 734001

Some time ago i had taken a car service membership of first choice, during which the marketing team in siliguri, matigara, namely mr. Rajnish had promised me that with one membership i will be able to avail the service for two cars and for which they have "one time transfer policy", and so after getting convinced with the the marketing team i bought the service coupon, but when i sent my car for servicing, mr rajnish completely denied of any such promises and said only one coupon for one car..

After bringing the matter to the owner i. E. Mr poddar, seem to be not at all bothered, and rather than talking to mr rajnish about it, he acted as if it was my fault and directed me to mr. Rajnish all over again. I felt cheated sir.

After a wait of one and half hours they started servicing my car, i told the executive to let me know what are the the extra costs before hand and check if engine oil and brake oil need to change and inform me before changing but sorry to say a nothing of such sort happened and he changed all of it without even inquiring.

The executive promised me an extra cost of 2500, but made me pay a bill of 3323/- the copy of which i have attached.

Before starting the work i also asked the executive that whatever the extra costs i will pay once i receive the bill at my office via online payment to which he smilingly agreed.. But after making the bill they didnot let the car leave the garage till the payment was cleared and the keys to the car was given to the guard custody from my driver. After ample requests to send an executive and collect the money from my office, all the requests and conversations were unheard

In the last last resort i told mr. Rajnish about the matter, mr. Rajnish just ignored the request and rather than doing something about it he behaved as if i am trying to steal from them
Finally, i had to send the cash in the garage itself i. E. About 15 kms from my office, and clear the bill at the cost of an important business meeting and personal harassment..

Its been 3 weeks since they promised me to return my money, but there's no reply over the mail nor call..

Please make necessary arrangements to return my membership money of rs.1100/- as i cannot continue with such set of people.