Mahindra First Choice [MFCWL] — pathetic management and customer service...!

Address:

Jammu, Jammu and Kashmir, 180001

Pathetic service!!!

Regarding my recent visit and experience to "first choice" which is recently opened in jammu,
I purchased the coupon worth 999/- from the first choice since they had quite attractive offers. I visited "first choice" website to know about the reputation and customer experience, there was an offer called '360 degrees free check up', i, therefore, availed it in no time. I got a call from one of the executives and was asked to confirm the dates. I booked the appointment on saturday i. E 13th january 2018.

On 12th january i made sure to confirm the appointment since it was lohri festival on the next day, the executive on phone held the call for a minute and thereafter confirmed me about the appointment on 13th january as she said the showroom is open.

My residence is about 30 km far from the showroom and with my busy schedule i managed to be on time there, i was offered water and then an executive came and told me with smiling face ' sir, check up is not possible today as the technical team is on leave since it's a holiday, you may please visit some time again'

This is highly unprofessional, unethical and disgraceful, a customer comes to you by confirming the appointment time and again and spent his fuel and you don't give a damn about it.

You are therefore asked to provide me an explanation about the inconvenience that i faced and further require you to take action about it, also who will compensate my rs 500 fuel that i spent for no purpose. Earlier also my friend had been to"first choice" and they took 6 hours for car washing and alignment and their excuse was that the technical staff is on leave!!!

Suggestion - when you don't have proper staff and technicians and no accountability and management, you must take care of it before you open a showroom...!

Highly disappointed.