| Address: | New Delhi, Delhi, 110096 |
| Website: | www.makeindiajourney.com |
I booked a trip to manali during the christmas weekend. I will explain the things they offer me while booking:
1- indo-canadian buses, with very much punctual timing.
2- hotel, with private balcony, with bath tub, geyser facilities.
3-
I booked 20-30 days before the date of journey paying 15000/- for a couple.
They said to give 1000 rs for the booking then 7000 rs after 2 days. So i already paid half the payment atleast 15 days before commencing the trip. The agent previously told me that remaining payment can be done at the end of the trip.
The agents never gave me prompt reply or email after i confirmed the booking. They talk so ruthlessly, never pick phone, even cut the phone in the middle of the talk, the people are horrible.
1- one day before trip i got mail from them stating that i need to pay 4000 to bus conductor at the start of trip.
2- the bus was so local volvo types and provided me the extreme back seat. Even i communicated that i am going with my girl and i booked the middle one then too these # forcefully gave us the back seat.
3- the bus was expected to leave the source around 4-5 pm as communicated to me, but actual departure of bus was 10pm.
4- the bus was so bad, poor, and the driver & conductor was so god damn horrible that in the middle of night the bus gave us a strong upward push that i started bleeding through my nose and my girl got hurt in the head, she is bleeding too. But everyone was so casual as if nothing happened and conductor said that we are unnecessarily making an argument over this trivial matter.
5- the bus expected arrival time was 8am but it actually arrived next day at 5:30pm. Almost 10 hours late.
6- upon reaching manali the driver picked up and took to the hotel they provided "snow villa". The hotel was so horrible with poor staff, you even can not say as a hotel, its more of like a "dharmashala" with bad people. All the necessities they mention were not there in the hotel. No balcony, no geyser forget the bathtub. Upon asking about the geyser they said we can give you wire which can be used for boiling water. Seriously!! A wire!!!
7- we contacted everyone from this make india journey people but no one replied, whenever someone picks the phone and listen to our problem they cut the phone and never pick up again. I called the manager mr. Pulkit, one of the most stupidest guy i had ever talked with. Even didn't pick my call after listening to our problem. I was helpless at this time. I left the hotel instantly and booked piccadilly.
8- the returning bus was horrible too. There was even fights among people regarding the seats allocation.
It was really a horrible experience, and i strongly urge to give refund of my 8000 rs which i paid for the hotel but i didn't stayed.
Mr. Pulkit you can not call yourself a manager, because you don't deserve.
And i warn prospective tourists to never book any trip from this company.
P. S. Please remove the world india from company you don't deserve. Infact diluting the the name.
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