[Resolved] Make My Trip — Cancelled Flights after payment and fraud Hotel bookings | |||
On 10th July, a travel agent (ROHIT MANDAL) booked packages and flight tickets via MAKEMYTRIP AND A MAKEMYTRIP EMPLOYEE (who according to travel agent works in cancellation department of MakeMyTrip, named VINITA KAUSHIK) for approx 20 people of same office . Bookings were done for us and money charged mostly via cash, later on today (13 August) we discovered all our bookings were canceled and hotel bookings were fraud. All money which was paid via Card must have been credited to someones account. In all the documents received there is reference of MakeMyTrip which shows that there is someone from MakeMyTrip who is involved in these activities. Please provide support in recovering the amount and also in identifying the employee associated with this as this if goes out of hand is going to tarnish the image of makemytrip badly. I say this after realizing that there might be lots more out there who have been looted by this person using the same make my trip ID. I couldn't attach images related to the bookings because of security reasons. If there is any mail id where in I can take this forward then share. Expecting a prompt and positive response! Was this information helpful? | |||
Complaint marked as Resolved
MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Aug 18, 2015 MakeMyTrip India Customer Care's response Dear jitu.monster We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Team-MakeMyTrip Care | |||
 7 Comments | |||
Comments
Travel Agents contact No is:[protected].
Reply
Dear ng_cap
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Booking Id is IN1506B2S284837
EMAIL. [protected]@yahoo.com
mob. no [protected]
he had also done lots of fraud from this no [protected]. his alternate no for the fraud in April 2015 was [protected] you can check the details from these numbers. he also create a fake id in the name of [protected]@yahoo.com and make a booking in the name of Mohmd shahid kabir on 13th july 2015.
Rohit mandal photograph is attached with this comment.
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EMAIL. [protected]@yahoo.com
mob. no [protected]
he had also done lots of fraud from this no [protected]. his alternate no for the fraud in April 2015 was [protected] you can check the details from these numbers. he also create a fake id in the name of [protected]@yahoo.com and make a booking in the name of Mohmd shahid kabir on 13th july 2015.
Rohit mandal photograph is attached with this comment.
his address is house no A-28B street no 4 near tyagi dairy ashok nagar shahdara
Hi Makemytrip,
May I know how status of this complaint is set to resolved without any proper investigation and communication to me???
This is only one Booking id which was provided. We can provide you with more Booking ids so that more deailed investigation can be done. Below is one more Id:
IN1507B3S084072
Name of makemytrip employee from whose username tickets were booked is::: MANSI MADAN
This name was given to me by makemytrip customer care executive himself.
Agent was having user id and password of this employee for Booking which shows they knew each other and everything was planned. Also this employee of yours was from cancellation department.
Hoping for cooperative behaviour from your side so that strict action can be taken against culprits involved in this fraud. Also, these actions of employees are ruining makemytrip image and goodwill.
Looking forward for some positive response from makemytrip.
May I know how status of this complaint is set to resolved without any proper investigation and communication to me???
This is only one Booking id which was provided. We can provide you with more Booking ids so that more deailed investigation can be done. Below is one more Id:
IN1507B3S084072
Name of makemytrip employee from whose username tickets were booked is::: MANSI MADAN
This name was given to me by makemytrip customer care executive himself.
Agent was having user id and password of this employee for Booking which shows they knew each other and everything was planned. Also this employee of yours was from cancellation department.
Hoping for cooperative behaviour from your side so that strict action can be taken against culprits involved in this fraud. Also, these actions of employees are ruining makemytrip image and goodwill.
Looking forward for some positive response from makemytrip.
Amount deducted but ticket not booked
I was trying to book flight ticket from dehradun to Delhi, I gave my SBI a/c details, amount got deducted but ticket was not booked . booking I'd given was 1G00RW1B06. Kindly look into the matter so that I can get my amount back. Dear Rajesh,
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from MakeMyTrip!!
We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care
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