[Resolved] Make My Trip — Complaining about company policy

Make my trip

Address:	Gurgaon, Haryana, 122016
Website:	www.makemytrip.com

I had done room booking through make my trip on 27 the October by using coupon code . According their cancelation policy, if cancelation will done prior to 24 hours before check in, 50% refund will be given. Anywhere in the policy it was not mentioned that this policy is not applicable for coupon code user. Now they refused to refund me after cancel the booking. Even after cancelation when I called them to reconfirm the booking as they are not giving the refund, they refused too. This company is doing cheating publicly. I want justice. Thank you.

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Nov 30, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2016

MakeMyTrip India Customer Care's response Dear Make my trip,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care