Make My Trip — Fraud in hotel booking | |||||
I have booked a room for 2 adults in Harmony sentimental hotel Shimla on 13th June through make my trip with booking id NH[protected] for check in on 18th June & make my trip people confirmed the booking, but when I was reached there on 18th june hotel manager said no booking is confirmed on my name, then I started approaching make my trip people at 9:00pm & after so many calls, team provided me a hotel named Shimla view which was 5 kms far from the previous one, which was terrible n full of insects, but as it was already 12:00 am so I don't have other options, I took photos also which I will share. And make my trip people send a voucher to my mail I'd in which it was written that total 4200 rs you are going to pay to that hotel, when I checked that hotels terrif I found its actually 1800 rs room against 4200 rs which was mentioned by them. And next day also when I was checking out from hotel Shimla view he was asking me money cause he didn't received any confirmation voucher from make my trip side so again 1 hrs chat started with them. I just surprised by chain of frauds they made with me. My one day leave cost around 4000 rs, my cars diesel cost around 5000 n my total trip cost around 20000 rs all spoiled by them. Was this information helpful? | |||||
|
MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Poor service by Make my trip in hotel booking.
Reply
Dear Mr Dua,
Greetings from MakeMyTrip!!
We are sorry to read about the issue, please accept our sincere apology for the inconvenience caused to you.
As we have investigated the matter and found that due to some rate issue, hotelier did not allowed you to check-in. Hence we are initiating the full refund of your booking and we also request you share the bill of the hotel in which you stayed as we will process the differential amount for that bill.
Kindly give us go ahead for the refund, so that we can process the refund.
Awaiting for your revert!!
Regards
Team-MakeMyTripCare.
Greetings from MakeMyTrip!!
We are sorry to read about the issue, please accept our sincere apology for the inconvenience caused to you.
As we have investigated the matter and found that due to some rate issue, hotelier did not allowed you to check-in. Hence we are initiating the full refund of your booking and we also request you share the bill of the hotel in which you stayed as we will process the differential amount for that bill.
Kindly give us go ahead for the refund, so that we can process the refund.
Awaiting for your revert!!
Regards
Team-MakeMyTripCare.
Dear Mr Dua,
Greetings from MakeMyTrip!!
As per our discussion, we have initiated the full refund of INR 1250/- on 13th Jul16. Within 3-4 working days, depending upon your bank's processing cycle refund will get reflect in your bank's account.
Kindly do let us know once the refund received by you.
Regards
Team-MakeMyTripCare.
Greetings from MakeMyTrip!!
As per our discussion, we have initiated the full refund of INR 1250/- on 13th Jul16. Within 3-4 working days, depending upon your bank's processing cycle refund will get reflect in your bank's account.
Kindly do let us know once the refund received by you.
Regards
Team-MakeMyTripCare.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
8081
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information