[Resolved] Make My Trip — Ignorant and cheater customer support | |||||
On 23july 2016 i booked ticket from srinagar to jammu for 25th july 2016 from make my trip, but due to some technical error my booking date was scheduled to 25th october.In this matter i called the customer support inspite of my request not to cancel the booking until my problem gets solved, they assured me that my request will processed once my booking gets cancelled so they cancelled it now they are denying any refund and now they are blaming me that i had entered wrong booking date that time, after taking five days and my repeated calls daily. Also my ticket has been cancelled, they showing ignorant behavior. I request to solve my problem as soon as possible. Booking id: nf[protected] Pnr no : e79prm Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
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+91 12 4289 8747
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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Greetings from MakeMyTrip!!
We are sorry to read about the issue, In reference to your complaint regarding wrong date booked.
As we have checked with booking logs and found that the date selected by you was[protected] and same has been booked.
Now cancellation penalty is applicable and as it the cancellation charge is INR 1300/-, so INR 356/- has been initiated for the refund.
Within 3-4 working days depending upon your bank's processing cycle the refund will get reflect in your bank's account.
Kindly do let us known once the refund received by you.
Regards
Team-MakeMyTripCare.