[Resolved] Make My Trip — Illegal deduction of rs. 1802.00 through my credit card with out authorization and cancelled my ticket without informing me | |||||
Makemytrip.com — Deduction of money without ticket confirmation I booked a one way ticket on 4th November, 2015 at around 12:15 pm from New Delhi to Allahabad for 7th November, 2015. During payment via net banking, the amount of Rs 6393 INR was deducted from my account and it showed that my session has expired but no booking confirmation showed up. After the booking, I did not receive any email from Make my Trip. I am shocked to see the message on phone history that my ticket has been cancelled and cancellation charges of Rs 1802 INR has been deducted, even though I did not receive any ticket nor have I cancelled the ticket. I tried many times to contact the customer service executive as they were probably busy, so could not speak to them. Finally Vkas Ali (customer service executive) attended the call and registered the complaint and also mailed me the booked ticked as well as cancelled ticket and gave me the complaint no.[protected]. After the carefully prediction of email, the cancellation charges in phone message and mail ticket were not matching (Phone message shows cancellation charge of Rs. 1802 and email ticket shows Rs. 1, 353). Even cost of ticket has been shown different in cancelled ticket and phone message. Until now I have not received the deducted money of Rs. 1802.00, as was assured by the customer service representative. Please remember, that I have not cancelled the ticket at all, and I received cancelled ticket and ticket only when I made a complaint based on SMS message sent by you. Therefore, you are requested to refund Rs. 1802.00, deducted by you without any authorization, failing which I will take legal course of action. Let me know if anything is required from my side. Prof. Ramesh Chandra Department of Chemistry University of Delhi Delhi-07 Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note as per our technical records we have specially checked your booking and found that user tried to book at 12:15 PM and correct e-tickets and booking confirmation mail was being mailed on customer email id at 12:17 PM only, please find below mentioned history:
acber.[protected]@gmail.com E-Ticket & Invoice for your DEL-IXD trip starting 07 Dec for Booking ID NF[protected]/4/2015 12:17:51 PM NAVISION Successful
acber.[protected]@gmail.com MakeMyTrip Confirmation for Booking NF[protected]/4/2015 12:17:25 PM
Hence now as a onetime goodwill gesture we are refunding INR 1502 more on your booking as rest 300 INR would be non-refundable and has been charged as a ticket voidation by the airlines, further to this we will not be able to honour anything on this concern.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care