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[Resolved]  Make My Trip MakeMyTrip.com (mmt) — Forcing to settle a non existing check-in into hotel milan international

Address:Mumbai City, Maharashtra
Website:www.makemytrip.com

I am Iqbal Akhter. I made two different room bookings at hotel Milan International through MMT on 29-05-16 foe 31-01-16. One for myself and one for mt friend and guest who was arriving from another city.
Rooms were not as explained on MMT website. Baisc fcilities were missing which were promised on the MMT website. Hotel denied to answer for our demand and asked us to talk to MMT. We went in to the rooms saw the conditions (Broken wall plasters, broken electrical boards, no charging points for mobile and laptops, missing iron board, missing iron machine, missing refrigerator, no complementary water) and we decided not to stay and came back to the counter and left the counter before 01:00 pm.
I demanded from MMT to refund my booking amounts fro the two rooms and remove hotel Milan International from their registration as this hotel is a fraud.
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Jul 12, 2019
Complaint marked as Resolved 
Company (MMT) have refunded the amount paid for rooms booking.
MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments 
3 Comments

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Comments

Dear Iqbalakhter

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
Reply
Dear Sir,
Mail ID used for booking- [protected]@yahoo.com (ID Owner-IQBAL AKHTER)
Booking id number, NH[protected] Guest (Sushma Amin), 31-05-16 to 02-06-16
Booking id number, NH[protected] Guest (Iqbal Akhter), 31-05-16 to 03-06-16.
I have all the details to assist you Sir. Feel free to ask any details regarding the issue.
Reply
I must demand a huge amount for the inconvenience and the mental trauma I have gone through and still going through.
Reply

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