[Resolved]  Make My Trip — Money not refunded even after the clarification through customer care of make my trip

Address:Kolkata, West Bengal

as i have booked a air ticket from port blair to patna but due to system glitch amount rs 38626.00 was deducted from my account and ticket was not confirmed my Booking ID:-"NF[protected]" as after some duration i again try to book the ticket for same distance and ticket was confirmed and amount was paid for the same. I called customer care many times to refund the money back but no else taking care of it . I booked my ticket on 7th may and raised the complaint for refunding money as they have took the complaint even they also confirmed that they will refund the money within 3 working days but still not getting any clarification and amount is also not yet refunded in my account...Hence therefore requesting that took some proper action so that I received the amount of 38626.00 back.
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Aug 6, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
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Dear Santosh0812

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint regarding refund, we have validated this issue with our concerned department and found that transaction for Inr 38626.00 was not captured at our end against booking id - NF[protected] because the same was failed at the payment gateway. We request you to please file a Charge Back with your bank. The bank will intern contact our finance team if they will found the amount stuck at our end else they will refund at their end. Thank you for contacting us

Assuring you best of our services.

Team-MakeMyTrip Care
Dear Santosh0812

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint regarding refund, we have validated this issue with our concerned department and found that transaction for Inr 38626.00 was not captured at our end against booking id - NF[protected] because the same was failed at the payment gateway. We request you to please file a Charge Back with your bank. The bank will intern contact our finance team if they will found the amount stuck at our end else they will refund at their end. Thank you for contacting uss

Assuring you best of our services.

Team-MakeMyTrip Care

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