Make My Trip — Non refund of hotel booking, waiting since 5months

Address: Make my trip
Website: Make my trip

Hello sir/madam I have booked Senhor Angelo resort Goa through make my trip with booking id NH[protected]. Booking was from 21 jan 2023.Resort refused to allot room in midnight as manager told that he have not got any mail from make my trip. I called customer care and I was promised my refund of Rs 3800 and as a gesture told me to book another hotel for which I will be given reimbursement amount of Rs 6800.I have mailed all the bills and another hotel bill of Rs 6000 but it's more than 1 month I have not got any response from them.
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MakeMyTrip India customer support has been notified about the posted complaint.
 
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    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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