[Resolved]  MakeMyTrip.com — Amount deducted but ticket not booked. Now Amount is not getting refunded back.

Address:

New Delhi, Delhi

Details of the complaint can also be found in complaint ref id-"[protected]" in makemytrip.com. 1. I was booking 2 tickets for honeymoon trip for my brother. I booked two tickets from Singapore to Bali on 27th Feb at 3:59 PM. 2. But after payment from my credit card amount- 12622, I DID NOT GET ANY CONFIRMATION EMAIL OR SMS, BOOKING ID OR ANY OTHER USEFUL INFORMATION INSTEAD AFTER PAYMENT GATEWAY I WAS REDIRECTED TO THE HOMPAGE .However, the amount was deducted from my credit card( I HAVE BANK STATEMENT AND SMS the amount is deducted by MAKEMYTRIP.COM). 3. When i contacted customer care i was not getting any useful answer, THEY SAID IT'S A TECHNICAL ISSUE. Instead of sending me confirmation email or booking id I WAS SUGGESTED TO BOOK THE FRESH NEW TICKET new ticket which was higher than the already deducted amount. THIS IS NOT AN ACCEPTABLE BEHAVIOUR. 3.I booked the ticket on urgent basis and i not only face trouble and inconvenience but i am also not satisfied with the customer care services. Just because of this I also face lots of hassles in booking new ticket from other credible source(THOMAS COOK) and END UP PAYING MORE . My experience with makemytrip.com is not at all good and not even up to the expectation. 4.I am still trying to connect with your customer care to refund my money but they are saying that the payment in the database is showing PENDING. But IT HAS BEEN DEDUCTED FROM MY ACCOUNT. 5. With mention ref id above "[protected]", i have already sent them BANK STATEMENT. 6. Last reply that i got from the above mentioned ref complaint is that THEY WANT ME TOO SENT BANK STATEMENT (which i have already sent it to them) AND THEY WANT ME TO GENERATE OFFLINE BOOKING ID THROUGH CUSTOMER CARE AND SEND IT TO THEM. This is not acceptable behaviour AS ALSO POINT OUT IN PT 3. 6. It has been almost a week i have not received any call or message from MAKEMYTRIP.COM. 7. please help. REFUND MY MONEY.