Comments
On next day I booked tickets by paying them. It was not any kind of rescheduling. The amount I am asking you to refund is of 25th of august.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
8076
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information
At an outset we regret for the inconvenience this may have caused.
We have validated your case with our concerned team and the Airline to get to the root cause of the problem. We have found that your flight was supposed to depart on 25-Aug-14 and cancellation was done online on the very same day. Please also note that passenger did not select direct cancellation option, he has selected special claim options and category selected by passenger to claim refund on the booking was " Ticket Directly cancelled with Airline ". If this category is selected by the passenger, this in itself means that he has cancelled his booking with the Airline directly and now as soon as they process refund to the travel agency, they will refund it to the passenger. On 26-Aug-14, we checked with the Airline and we were informed that passenger is no show on the flights and ticket was never cancelled. In case of no show tickets are non refundable.
We are sorry but we will not be able honor your case. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care