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+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have checked found that only a generic statement which has been mentioned under inclusion stating a service fee for INR 250/- will be charged by make my trip incase of change in Hotel dates which doesn’t specifies that changes are allowed on your booking.
Also if you could check General Hotel Policy where we have mentioned that changes would be possible depending on the Hotel Discretion which we advised you after cross checking with them that it is not possible on your booking. Hence apologize as we will not be able to Hon our your case further.
-- The cancellation/modification charges are standard and any waiver is on the Hotel's Discretion.
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care