MakeMyTrip.com — bus service not provided

Address:

New Delhi, Delhi

I, Abhay Kumar, booked my bus ticket from Delhi to Agra via Makemytrip.com on 30 May 2015 for 2040 PM bus o[censored]PSRTC on the same day from Sarai Kale Khan bus depot. My ticket number was XIGH[protected], transaction ID-NU[protected], PNR No-3340882. When i reached the depot at 2130 pm then the computer of concern counter was not working at the time and then computer operator of the counter gave me handwritten ticket. When I reached the place with then depot in-charge, where the bus was scheduled to start, we found the bus was not there. Then the in-charge said me that sometimes bus on come there and passed through main road. I came with him on the road but not found the bus. So he told me to travel with another UPSRTC bus which was on the main road of Sarai Kale Khan. the bus number was UP85Z 9604. He told the conductor of the bus for that and he agreed but around midnight he refused to carry me and said that he would go Agra in the morning as he had no passengers and i should travel to another bus and he went to sleep on the bus roof. I want to mention that I rang the numbers which were mentioned in my ticket but found engaged every-time. Finally I couldnot travel Agra on the day and I missed my work due to the mismanagement by service provider Makemytrip.com and UPSRTC. So I request you sir/madam to take some strict and necessary action to take-on them. Thanking you. Abhay Kumar Mobile No-[protected]