[Resolved]  MakeMyTrip.com — cancellation of flight tickets without my knowledge

Address:

Hyderabad, Andhra Pradesh

Sir My name is Sravanthi, working for Bank of Baroda, Secunderbad Branch. I booked flight tickets for my round trip from hyd to cochi and vice versa for August Month with amount of Rs 9296/-. As there will be a change in my program, I just want to check the refund amount if i cancel the tickets, so that i can decide whether i can cancel the program or not.. The same, when i gone through the page of cancellation and selected the option, i came to know that i will get the refund of only Rs 1596/-. There are two options available in the page as 1. Submit for cancellation and refund the amount 2. Uncancel the Cancel option. As I dont want to cancel the tickets, I selected Uncancel the cancel option, but request has been initiated for cancellation, and refund request raised for my tickets. I dont want this to be happen, because I loose almost Rs 8000/-. To confirm the same, when i called customer care of make my trip, those people are keep on putting on hold, and finally they given another toll free number for refund. The same when I called, the person is telling that, cancellation is already done, we are helpless. Even we fighted for our amount also with the customer care, but the people are not at all cooperating. When i inquired about the option o[censored]ncancel the cancel, customer care people stating that the option is available if you reschedule the tickets. Now I lost my amount. I want my amount to be back from makemytrip.com Please do the needful at the earliest. Booking ID: NF[protected] Date: 17/08/2015 from Hyd - Cochi and 21/08/15 from cochi - hyd Mobile:[protected]