MakeMyTrip.com — Honeymoon package for manali

Address:	122017
Website:	makemytrip.com

We booked a honeymoon package to Manali:travelling date 9th dec to 13th Dec for snow valley resort deluxe room and honeymoon inclusions.The details of the package was sent thru mail on 20th Nov and till the day we made the payment I.e 22nd Nov, the concerned executive Mr Guru Gupta made several calls some of which we couldn't attend becoz of a busy schedule.After the company received the partial payment the behaviour changed .Mr.Guru stopped responding and on 24th Nov sent a mail that Snow valley resort has been sold out.This was extremely unprofessional for such a big organisation to commit a hotel without knowing its detail.Anyways we had to take some other hotel due to lack of time.After that also Mr.Guru did not respond for 2-3days for which I had to complain in the customer care.He finally sent the details of the package with the new hotel but this time changed the room from deluxe to standard.Before making the payment he committed certain other honeymoon inclusions for which he finally denied after receiving the payment.Amidst the marriage preparations it was a mental harrassment trying to contact this package executive.After so many mails Mr.Guru finally caaled up to say that this is what he can provide.So we requested for the cancellation of the booking.As there is no fault from our side we should be refunded the full amount but for that he is not ready.This is case of cheating & mental harrassment