[Resolved]  MakeMyTrip.com — Non credibility of makemytrip

Address:

New Delhi, Delhi

I am dr ashita munjal . I wanted to book 2 rooms in gurgaon at taj gateways dumdama lake. I called up makemytrip central no just to inquire that whether I need to book 2 rooms separately as the option of selecting two rooms simultaneously was not showing. I talked to mr RICHARDSON MATHEW who told me that there is some problem in the website and that he will book the rooms for me in rps 9000 instead of rps 11428 which was being quoted on the website including breakfast and all the taxes. HE COMMITED and then BACKED. I reconfirmed what all he said. You can check it on your recordings.then I asked him to inquire about the extra charges for breakfast for an 8 year old child . He rechecked and Committed that one room would cost rps 9000 and the other rps 9500 including everything i.e taxes and breakfast. .but Then he sent me the voucher for rps 9500 for both rooms for which when I inquired he gave a VERY LAME answer without inquiring that it was for the lowest category of twin beds and not for the king bed which I had asked. He was clearly LYING. But I still agreed as it is my daughter s birthday and I did not want to spoil this occasion . Again I had to pay for the two rooms separately which was the reason for which I had called initially . This whole procedure took two to three hours. Now then I got a call from ms esha and later by mr parth saying that I had to pay extra 17.42/ taxes which will amount to my same rps 11428 which I had seen initially on net and I had to pay separately for the rooms as well which was my initial concern. They NEVER GOT BACK to me after talking to mr Richardson as they had PROMISED. So ultimately I am getting the same deal which I was getting initially from website but after wasting my precious hours and LISTENING TO A BUNCH OF LIES AND FALSE COMMiTMENTS.THANKS FOR SPOILING MY TODDLER'S BIRTHDAY..I hope that you are professional enough to satisfy a costumer after your wrongdoings so that we do not have to say that it was expected as this is a company headed by an Indian afterall which is the general conception worldwide.i hope you pass on a copy of this to mr Rajesh Magow whose motto is "accountability is about taking full responsibility for your actions" or is it just something to write as it looks good and not follow it . Don't mind if you find me rude as I am pained by this experience. Dr Ashita Munjal ashita.munjal.[protected]@gmail.com 0091 -[protected]