[Resolved] MakeMyTrip.com — not willing to give my refund amount | |||
I booked a ticket from make my trip dot com . The booked ticket details are:- MakeMyTrip Booking ID NF[protected] Booking Date Mon, 11 Aug 2014 After booking the ticket I cancelled my ticket within 30 minutes. And while cancelling my e-ticket through mobile, I took a screen shot of the cancelled statement that appeared on my mobile screen. It was clearly mentioned that a total refund amount is Rs 3881 INR, which was mentioned to be delivered within next week, but yet now I din't find any refunds in my account. They have only credited Rs 274 out of 5631 INR. THEY ARE NOT WILLING TO GIVE MY MONEY BACK. I have genuine proof of cancellation refund amount screenshot that I took while cancelling the ticket Makemytrip.com provided me with a case id or reference id which is Acquirer Reference Number (ARN) : 75105174224000365667566 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 12 4289 8747
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validate your case with our concerned team and found that cancellation was made within 3 hours from the time of departure of your flight. As per Airline policy, you have been marked as no show on the ticket. This policy is very well endorsed on your E-ticket as well. The policy is quoted as below.
" You can cancel your booking by logging on to the Customer Support section of our website. If you are cancelling or rescheduling your flight within 3 hours of its departure time, kindly contact the airline directly. Please note that the booking can only be cancelled till 2 hours before the departure of the flight. Customers who (have not cancelled their bookings) and fail to report in time shall be deemed as No Show by the airline.
* Please submit your request under special claims for Non-Operational Flights, Flights delayed beyond a specified time, Unutilized No Show tickets, and tickets directly cancelled with the airline, by logging on to the Customer Support section of our website. "
On the cancellation confirmation email, we have found that it was specifically mentioned that we will be refunding INR 274.00 on your booking within 2-4 workings days. We are sorry but we will not be able to honor this case. Please treat this as a final resolution on the case from our end.
Assuring you best of our services.
Team-MakeMyTrip Care