MakeMyTrip.com — Payment not received for ID NU[protected] | |||
On 15th Jun 2015, I had a transaction but after payment it was showing transaction was not complete. I got mail from MakeMyTrip stated that I'll get my money back in 72 hours. After that I called them 6 times and wrote several letters. They asked for my bank statements two times and I have submitted also still every time they are saying that in next 72 hours I'll get my money. I dont know what kind of service they are providing. I'll never have business with them and will suggest to others also. Was this information helpful? | |||
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MakeMyTrip India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Thanks for reply.
But I am still not satisfied as you are saying "amount was not captured and booking did not get confirmed".
If it is so, why didn't you tell me before. As soon as I sent you my bank details, in which it is clearly mentioned that amount has been deducted from my account, now you are saying it is not reflecting.
How can I believe you that it is not reflecting in your account.
As you wanted a proof so you asked me for my bank details, now what about you.
I checked with my bank manager also, was saying the same that money has been deducted from my account so I should ask MakeMyTrip for this.
But I am still not satisfied as you are saying "amount was not captured and booking did not get confirmed".
If it is so, why didn't you tell me before. As soon as I sent you my bank details, in which it is clearly mentioned that amount has been deducted from my account, now you are saying it is not reflecting.
How can I believe you that it is not reflecting in your account.
As you wanted a proof so you asked me for my bank details, now what about you.
I checked with my bank manager also, was saying the same that money has been deducted from my account so I should ask MakeMyTrip for this.
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned department and found that on 15-Jun-15 passenger has done two transactions for same booking. First transaction for Inr 2400.00 with booking id - NU[protected] amount was not captured and booking did not get confirmed. However, for other transaction amount has been received by us for a confirm booking of Inr 2400.00 with booking id - NU[protected]. Later booking was cancelled and refund of Inr 1920.00 has been initiated from our end on the same day i.e. on 15-Jun-15. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care