[Resolved]  MakeMyTrip.com — Stopped using MakeMyTrip. Read why?

Address:

New Delhi, Delhi

Friends, I have stopped complaining against MakeMyTrip because it does no good. The only way to teach lessons to such businesses is by not doing any business with them. I travel frequently, mostly internationally & thought o[censored]sing MakeMyTrip as my travel agency. But after two bad experiences, I decided to ditch MMT. MMT often charge customers a lot more than what the airline ticket costs them. Legally, they cannot do that. Travel agents can only charge you additional reservation fees which are typically in the range 250 or 500 INR. The invoice price that you get from MMT should match the invoice price with airline. This can be easily obtained from the airline using the 6 character booking code. I had two instances where MMT charged me 15K - 20K more than the airline invoice price. I had to fight back with MMT to get the refund. After that I decided not to do business with MMT. After my experience, I have been using Expedia.co.in. I have travelled multiple times domestically & 10+ times internationally, mainly to US. My total spend has been close to 25 Lakhs & my every travel invoice has matched with my airline invoice. Not to mention, I have even found Expedia's fares cheaper than MMT. I feel ashamed that our Indian businesses lack integrity and resort to cheating. I'm a proud supporter of local businesses but in this case, I had to switch back to an international travel company, who offers better service and better rates. Losing a customer like me won't affect a big company like MMT. But I think it is important for Indians to realize that they do have options. So remember, next time you book a ticket, mostly international, please ask the airline to issue an invoice. And if the invoice does not match your ticket price issued by the agent, you have the right to request a refund. Hope this helps.