[Resolved] MakeMyTrip.com — Wrong flight | |||||
Hi my booking id is NF[protected]..I booked a ticket through my mobile app from New Delhi to trivandrum on Dec 22...I got 3 flights of all India connecting the same through Chennai and I booked for Air India-540(from New Delhi to Chennai) and Air India-264(from Chennai to trivandrum).but for my surprise, after the payment, I got the confirmed ticket with different flight number to Chennai which is Air India-439... My travel hours is prolonged thereby by 24hrs...kindly reschedule my ticket to the one I actually booked...It's totally fault from ur application side...I am 100% sure I booked the right one...kindly help me sort it out smooth... Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Jebalin Jose S,
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note we have got verified you’re booking with our technical team and found that user has selected for this flight only i.e. AI-439 and AI-263 only. Please find below mentioned logs:
Flights: AI-439 and AI-263
PFA Logs:
{FltSequence}0{/FltSequence}{ValidatingCarrier}AI{/ValidatingCarrier}{FlightNumb...⇄
{FltSequence}1{/FltSequence}{ValidatingCarrier}AI{/ValidatingCarrier}{FlightNumb...⇄
Hence now we need to advise you that we will not be able to Honour your booking further.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note we have got verified you’re booking with our technical team and found that user has selected for this flight only i.e. AI-439 and AI-263 only. Please find below mentioned logs:
Flights: AI-439 and AI-263
PFA Logs:
{FltSequence}0{/FltSequence}{ValidatingCarrier}AI{/ValidatingCarrier}{FlightNumb...⇄
{FltSequence}1{/FltSequence}{ValidatingCarrier}AI{/ValidatingCarrier}{FlightNumb...⇄
Hence now we need to advise you that we will not be able to Honour your booking further.
Assuring you best of our services.
Team-MakeMyTrip Care
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care