I never tried traveling through bus but when i tried it turned out to be a disappoint for me. I had booked a trip from chennai to nagercoil through makemy trip india in srm transports at 18/08/19. Due to an emergency i had to cancel my booking before travel at the same day. Even though the bus transport service support accepted my plea and sent me refund amount details, makemytrip is now went offline and not even responding. They are having invalid feedback and customer service support number on their website. Instead of taking calls and clearing grievances they are sending offers. Worst service in the world.
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Oct 11, 2019
Complaint marked as Resolved
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2019
MakeMyTrip India Customer Care's response Dear Jose,
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.
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